Client Attendance

Client Attendance is the queue you'd normally run on a whiteboard. A client walks in or arrives for an appointment — you check them in, the team sees them move through Waiting → Serving → Completed, and at the end of the visit the Complete & Checkout button takes you straight to the POS with everything pre-filled.

1. 1Dashboard → Add-ons → Client Attendance → Activate.
2. 2Open Add-ons → Client Attendance. The landing page is a live three-column queue.
3. 3Optionally configure Settings — walk-ins toggle, end-of-day auto-reset, staff notifications, and TV display per location.

1. 1Click + Check In.
2. 2Search the client by name or phone, or enter new-client details if walk-ins are allowed.
3. 3If they have an appointment today, the service auto-fills.
4. 4Confirm. They land at the back of the Waiting column with a queue number and a wait timer ticking.

Three stages, three actions.

Waiting → Serving

Pick the team member and hit Move to Serving. The card jumps columns; the wait timer stops.

Serving → Completed

At the end of service, hit Complete & Checkout. The POS slideover opens pre-filled with the client and the service.

Cancel / No-show

Remove the entry without checking out — useful if the client leaves the queue before being served.

The dashboard auto-refreshes every 30 seconds, so any team member looking at it sees new arrivals appear.

Every check-in over the last 30 days is in the History tab. Filter by date, status, assigned member. Useful for wait-time trends and for spotting patterns — busy hours, the day the lunchtime queue exploded, etc.

Generate a shareable URL per location that shows the waiting queue on a lobby TV. Clients see their queue number and an estimated wait. Nothing sensitive is exposed — just first names and queue positions.

1. 1Settings → scroll to TV Display.
2. 2Generate Link next to a location.
3. 3Open the URL on a Chromecast, Apple TV, or any browser pointed at the screen.
4. 4Regenerate Link if you ever need to revoke access.

• Turn Enable Walk-Ins off if every visit must be pre-booked — some clinics run that way.
• Keep the TV display on from open to close. Clients appreciate knowing the queue is moving.
• Review History weekly to spot wait-time spikes and adjust staffing.