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User Manual

Add-on

Events & Ticketing

Paid events, classes, and workshops. Create events with ticket types, publish to the booking site, check in attendees by QR.

Route
/dashboard/addons/events
Roles
Add-ons permission to manage. Front-desk staff only need permissions to check in attendees.
01

Overview

Events are anything clients pay for that isn't a standard appointment — a yoga class, a workshop, a seminar, a paid consultation evening. Each event has a start and end time, a capacity, one or more ticket types, and its own cover image and description on the booking site.

02

Activation

  1. 1Dashboard → Add-ons → Events & Ticketing → Activate.
  2. 2Open Add-ons → Events. The main page lists every event.
  3. 3Optionally visit Settings first to configure waitlist, guest checkout, QR prefix, and check-in notifications.
03

Creating an event

  1. 1Click New Event.
  2. 2Fill in the basics: title, description, cover image, event type (in-person / online / hybrid), location, start and end date-time, timezone, total capacity, organiser.
  3. 3Enable the right advanced options — Zoom integration for online events, Require Approval for invite-only sessions, Allow Guest Checkout for frictionless purchase, Enable Waitlist to keep demand visible once the event sells out.
  4. 4Save as Draft while you iterate.
04

Ticket types

Each event has one or more ticket types — an Early Bird at a discount, a Standard price, a VIP with a higher cap. Set each ticket's name, price, and capacity. The total capacity at the event level still wins if ticket caps would push you over it.

Pricing mix

Early Bird + Standard pairs are the most common — set the Early Bird with a low cap (say 20) and the Standard with the rest. When Early Bird sells out, the booking site shows only Standard.

05

Publishing

Drafts are private — you can review, share internal preview links, and iterate. Publish flips the event live on the client booking site.

  • Publish — the event appears in the client booking site's Events tab.
  • Unpublish — takes it back to draft without deleting.
  • Cancel — refunds (configurable) go back to every ticket holder; the event is archived.
06

Check-in day-of

When the event runs, open Events → the event → Check-In. Two flows:

  • QR scan — point your camera at the client's ticket QR code. Instantly marked as arrived.
  • Manual lookup — search by name or ticket ID; tick the checkbox on the attendee list.

The page updates live — attended count, waitlist size, capacity bar. No-shows can be marked at the end so they land in your reports.

07

Tips

  • Always publish with the cover image set. An empty grey card converts at a fraction of a styled event.
  • Use the waitlist even if the event isn't sold out — it signals interest and you can shift to a bigger venue if demand warrants.
  • Export the attendee list as CSV the night before — useful as a paper backup if the check-in screen has network trouble.